BNP Paribas Asset Management appoints Global Head of Client Experience
BNP Paribas Asset Management (‘BNPP AM’) announces the appointment of Christopher Dunn as Global Head of Client Experience. Based in Paris, he reports to Roger Miners, Global Chief Marketing Officer.
Christopher joined BNPP AM in early 2019 as Global Head of Client Satisfaction and took up his current position at the start of June. In this role, Christopher is responsible for elevating the voice of the client across the organisation in order to enhance BNPP AM’s client-centric approach.
Christopher was previously a Vice President within Greenwich Associates’ Investment Management practice, leveraging market intelligence to help some of the world’s largest asset managers achieve their strategic business objectives. Prior to this he worked at Fidelity International’s Global Institutions Group and at UK Trade & Investment, the UK Government’s international business development arm. Christopher holds a Masters of International Business from the Fletcher School at Tufts University in Massachusetts, a BA in International Studies & French from Baylor University in Texas and is a CFA Charterholder.
Roger Miners, Global Chief Marketing Officer at BNP Paribas Asset Management, comments:
“A positive client experience is one of the key elements that sets any successful business apart, and this has been especially true during the Covid-19 pandemic. Christopher has wide-ranging experience of initiating client-focused activities and measuring their impact, which will be instrumental in enabling us to enhance the service that we provide to our clients and to gain a better understanding of their requirements, ensuring that we optimise their experience across all their interactions with us.”
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